1. Introduction
Sheen Landing ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our property rental services or visit our website at sheen-landing.com.
We are registered in the United Kingdom and our registered office is at 2-12 Division St, Sheffield City Centre, Sheffield S1 4GF, United Kingdom. We act as the data controller for the personal data we process.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name, address, telephone number, and email address
- Date of birth and identification documents
- Employment information and income details
- Bank account and payment information
- Previous rental history and references
- Credit and financial information for tenant screening
- Right to rent documentation
- Property ownership and investment information
2.2 Website Usage Information
- IP address and browser information
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
- Form submissions and service inquiries
3. How We Use Your Information
We use your personal information for the following purposes:
- To provide property management and rental services
- To conduct tenant screening and credit checks
- To process rental applications and tenancy agreements
- To collect rent and manage tenancy relationships
- To coordinate property maintenance and repairs
- To comply with legal obligations, including right to rent checks
- To send service updates and important notifications
- To improve our services and website functionality
- To send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract Performance: To fulfill our contractual obligations for property management and rental services
- Legal Obligation: To comply with UK laws, including right to rent checks and anti-money laundering requirements
- Legitimate Interest: For business operations, fraud prevention, and service improvement
- Consent: For marketing communications and non-essential cookies
5. Information Sharing
We may share your information with:
- Credit reference agencies for tenant screening purposes
- Previous landlords and employers for reference checks
- Maintenance contractors for property repairs (limited information only)
- Legal and professional advisors when necessary
- Government agencies as required by law
- Third-party service providers who assist with our business operations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data, including:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication systems
- Regular security assessments and updates
- Staff training on data protection procedures
- Secure document storage and disposal procedures
7. Data Retention
We retain your personal data only for as long as necessary for the purposes outlined in this policy:
- Tenancy records: 6 years after tenancy ends
- Financial records: 6 years for tax and accounting purposes
- Credit check information: 12 months unless consent is withdrawn
- Marketing consent: Until withdrawn or 3 years of inactivity
- Website cookies: As specified in our Cookie Policy
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your data in certain circumstances
- Right to Restrict Processing: Request limitation on how we use your data
- Right to Data Portability: Request transfer of your data to another provider
- Right to Object: Object to processing based on legitimate interests or for marketing
- Right to Withdraw Consent: Withdraw consent for processing at any time
9. Cookies and Website Analytics
Our website uses cookies and similar technologies. For detailed information about our cookie usage, please refer to our Cookie Policy. You can manage your cookie preferences through our cookie banner or browser settings.
10. Marketing Communications
We may send you marketing communications about our services if you have given consent or where we have a legitimate interest. You can:
- Unsubscribe from emails using the link in each message
- Contact us directly to update your preferences
- Opt out of specific types of communications
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "last updated" date.
13. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
14. Complaints
If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):